30 day return window

 

1.  In order to ensure the best shopping experience for customers, we provide a 30-day return and refund service. If there are quality problems, you can choose to replace it with a new one or get a full refund.

2. To initiate a return, please contact us at service@koxkingchief.com. When you contact us, please be sure to provide the reason for your return.

3. For items returned due to defects or quality issues, we will send you a return shipping label when you provide us with any pictures/videos showing the problem you are experiencing. Please note that we do not accept unapproved returns.

4. For returns due to buyer's remorse (i.e. wrong order, unsuitable, change of mind, no longer needed, etc.), the customer is responsible for return shipping and a 20% restocking fee. You should also save your tracking number to confirm when our warehouse receives your returned item.

5. Return and refund requests made on working days will be processed within 48 hours.
Requests submitted on weekends may take up to 72 hours.
Refunds will be credited to your account via the original payment method within 3-15 days of approval. Please remember it can take some time for your bank or credit card company to process and post the refund too.